FAQs

1. Why is real time contact tracing critical to the containment and management of Covid-19?

Contact tracing enables workplaces, health authorities and authorised government agencies to identify anyone who has been exposed to a COVID-19 infected individual and isolate those who may be at risk to break the chain of transmission of the virus in real time.

Given that many people are asymptomatic or exhibit minor symptoms, being able to quickly identify close contacts prevents clusters of transmission that impact on hospital, health services and the community at large.

1. Why is real time contact tracing critical to the containment and management of Covid-19?

Contact tracing enables workplaces, health authorities and authorised government agencies to identify anyone who has been exposed to a COVID-19 infected individual and isolate those who may be at risk to break the chain of transmission of the virus in real time.

Given that many people are asymptomatic or exhibit minor symptoms, being able to quickly identify close contacts prevents clusters of transmission that impact on hospital, health services and the community at large.

2. Why is contact tracing needed for individuals and organisations?

Contact tracing enables employers to proactively manage risk while mitigating against the impact that COVID-19 will have on your ability to stay open.

Active monitoring of the health of your staff and visitors means you can quickly react to any COVID-19 cases that might appear in your workforce. Contact tracing and real time social distancing reminders reduce the possibility of wider outbreaks that can severely impact your operations.

Real time contact tracing and health monitoring gives staff, visitors and customers the assurance that you are safe to trade with and visit. It is a good business decision and will support government efforts to control the pandemic. Some jurisdictions require businesses to perform initial contact tracing and manual systems and human recall are simply not up to the task.

MST ADAM automates the whole process and reduces the need for lockdowns and restrictions that impact economic activity.

3. What is MST ADAM?

My Safe Trace (MST) enables businesses to react immediately when anyone in your workforce is Covid positive or symptomatic. MST ADAM keeps businesses open and makes sure employees can safely stay at work. Our tools are powered by FastSensor’s Active Distancing and Monitoring (ADAM) platform, a world-leader in Electronic Contact Tracing, Social Distancing and Risk Identification.

MST ADAM provides real-time visibility on the proximity and concentration of everyone in any workplace. We do this by leveraging ADAM’s advanced AI-enabled Human Behaviour Mapping Systems and Bluetooth® Wearables to help clients quickly identify and appropriately manage anyone who may have been exposed to COVID-19 risks directly and indirectly.

4. How does MST ADAM work?

MST ADAM uses Bluetooth®-enabled Wearables to track staff and visitors moving about in any area or workplace.

Our wearables serve two purposes: First, they provide vibrating (haptic) alerts to enable users to actively social distance before there is a transmission risk and second, they log all interactions (contacts) between users. Wearables store anonymised interaction histories that enable contact tracing to be performed with user data automatically extracted and purged when in range of any recognised MST ADAM gateway to ensure you’re always on top of your Covid risk.

Authorised administrators have access to real time contact tracing dashboards and can opt to receive real time social distancing alerts. Our API’s and web-based tools enable users to extract contact violation data, identify interactions and perform their own tracing. If required, and subject to privacy regulations / provisions / health directives, MST ADAM enables users to share accurate real time data with Health and Government Agencies to enable Contact Tracing to be performed.

5. How is contact tracing information obtained?

MST ADAM automatically extracts contact data from wearables whenever they come within range of our sensors. With MST ADAM, there is no delay and no requirement to manually sync / extract wearable information for analysis and tracing.

6. What sets MST ADAM apart from other contact tracing methods?

Simply put, MST ADAM is the best contact tracing system on the market. MST ADAM is…

  • Accurate. MST ADAM provides up-to-the-minute data on the proximity and concentration of everyone in your location, removing the reliance on incomplete or inaccurate memories and recall.
  • Reliable. Devices automatically record high-risk interactions and transmit / analyse contact data without any human interaction via our web-enabled gateways.
  • Easy to use. There are no apps to download and no training is required. Clients assign a wearable to a visitor / staff member and our system takes care of the rest. MST ADAM gives you the right information at the right time to ensure you stay open!
  • Fast and simple to set up. MST ADAM is truly “plug and play” and can be deployed rapidly within any facility or workspace. No system integration. No sims to be provisioned. No WIFI gateways to be set up. Simple!

Click here to see how we compare with other contact tracing methods.

What really sets MST ADAM apart is our founders know and understand business. With 150+ years of combined industry experience, we know how clients “work” and what they need most. Contact us to find out how you can go way beyond contact tracing to unlock a host of value-adding benefits and applications for your specific industry.

7. What form factors do you offer?

Wristbands, fobs and lanyards but we’re always innovating so watch this space! Note that while lanyards can be used for contact tracing, they do not provide vibrating (haptic) alerts.

8. How are wearables configured?

Wearables are configured prior to delivery. This process sets all required parameters for tags to function as specifically required by our clients.

9. Are alerts configurable?

Yes. Alerts are configured at device level for any interval or distance required before delivery or, once in field, over-the-air. Wristbands vibrate and alert users of social distancing breaches after 2 minutes of “contact” time. To reduce the possibility of false alarms we only record and report breaches after 3 minutes of contact time. All settings / attributes are completely configurable to your specific needs.

10. What happens to my data if I lose my MST ADAM wearable?

Your device is marked as “LOST” and will no longer be recognised by our system. Because Personally Identifiable Information isn’t stored on wearables, your data is never at risk.

11. What happens if someone gets Covid-19?

The MST ADAM Contact Tracing Dashboard provides administrators with details of WHO has come in contact with a symptomatic person and WHEN this has occurred. Our system enables contact tracing to be performed and the right staff to be identified, isolated and tested before they continue to work.

If a person is symptomatic our MST Dashboard comes into play. System administrators identify wearables from symptomatic staff / visitors and alert those who may be “at risk” via SMS and Email.

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12. How secure is my data?

VERY! Information is our business. It’s what we do and what we are good at! All data is hash encrypted and stored in a secure AWS environment in Sydney Australia. Data is ALWAYS encrypted – At source, in transit and at rest. For technical information contact us.

13. Who has access to our database?

Authorised users only, based on specific permissions we configure before we deploy.

14. Can MST ADAM be integrated with other systems?

MST ADAM can be integrated with most record keeping and paper / electronic visitor management systems.

15. I want to upgrade our paper-based visitor logbooks and sign-in sheets but want MST ADAM. Can you help?

Yes. MST ADAM is designed to work seamlessly with ServiceSystems Australasia’s “VisitNinja” visitor management solution. Visit www.visitninja.com to learn more.

16. I want to make sure my teams are properly social distancing. Can MST Adam be used for this?

Absolutely. Our MST PRO Pack includes sensors that locate users and actively monitor where users are, who they are interacting with and how closely they are coming into contact with one another.

17. What does it cost?

Not as much as you think! Pricing is based on the number of wearables, gateways, type of alerts and value added services required. Please contact us to find out more.

18. Is your system “plug and play” / self-install?

Yes – Installation is quick and easy and can be done by non-technical personnel. Everything you need to know is included in our MST ADAM Installation Pack.

19. How do you capture visitor / contractor details? What process should we use?

Visitor registration is super easy and quick! When using the VisitNinja, all visitors (Staff, Visitors, Contractors and Suppliers) can register their MST ADAM wearable by using a self-check-in screen or contactless QR Code.

If you use a paper or another Visitor Management system, simply record your visitor’s name and contact details and assign a unique MST ADAM Wearable to them. Once registered, your visitors can move around your facility with their wearable and return it as they are leaving.

20. How do you clean MST ADAM wearables between use?

Wearables can be cleaned by wiping with an alcohol swab, sanitiser or Covid-killing sanitising agent such as Zoono.

21. If I need help, who do I contact?

Our support team are here for you. Email us at support@fs-anz.com, Call us on 1300 850 991 or hop on to our site for live chat.

Have more questions? Please get in touch here…

Email:  support@fs-anz.com or call us on 1300 850 991.

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sEvery second counts!

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